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Busy start to 2019 for emergency services in Staffordshire

Hundreds of people called 999 in Staffordshire on New Year's Day.

Between midnight on 1 January and midnight on 2 January, Staffordshire Police received a total of 1,388 calls.

999 calls were up by 38% compared with an average day, where the tally is usually around 436 calls.

The types of incidents that operators were called about included domestic related, anti-social behaviour, concern for safety, violence against the person and suspicious activity.

Lisa Cope, Head of Contact Services for Staffordshire Police, said; “Our planning for the Christmas and New Year period started at the beginning of 2018 to ensure we had sufficient staffing in place to deal with the anticipated demand. 

“On the first day of 2019 we received 700 999 calls in the Contact Centre and answered these calls in an average of 14 seconds. 

"In relation to 101 non-emergency demand we received 668 calls which is a 27% decrease in calls compared to an average day.”

Meanwhile, West Midlands Ambulance Trust says it received 836 emergency calls from Staffordshire between 7pm on New Year’s Eve and 6am on New Year’s Day.

That is slightly down from 865 on 1st January 2018.

WMAS Head of Emergency Operations Centres, Jeremy Brown, said: “It is testament to my staff that calls were answered incredibly quickly despite this traditionally being our busy night of the year.

“Our staff, both in control and out on the road, have to give up a lot of time with their families at this time of year and I thank them for all of their efforts and dedication.”

West Midlands Ambulance Service Chief Executive, Anthony Marsh, said: “I am incredibly proud of the way that our control room staff were able to answer calls incredibly quickly on such a busy night, just as they do throughout the rest of the year.

“That, together with the hard work of ambulance staff who were out responding to the calls helped to ensure patients received care as quickly as possible. I would like to thank everyone involved for putting the public before themselves and their families.”

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